QUESTIONS YOU MAY HAVE

If you cancel your clean within 48 hours of the scheduled time, we have to charge you a late-cancellation fee of 50% of the booking. If you re-book a clean with Think Maids then half of the cancellation fee will be applied towards your next service.

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Our system places the amount of your booking on hold 24 hours in advance to secure payment for our teams. However, we will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.

We take your credit or debit card details at the time of booking, however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.

Keep in mind our system places the amount of the booking on hold 24 hours in advance. This is not a charge, though. We can only take payments after a service has been completed.

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.