FAQs

  • We proudly serve all of Washington, DC, including neighborhoods such as Georgetown, Tenleytown, Cleveland Park, American University, Adams Morgan, Woodley Park, Glover Park, and Dupont Circle. Our services also extend to parts of Maryland and Northern Virginia, including Bethesda, Chevy Chase, Silver Spring, Alexandria, and Arlington.

  • We offer a variety of cleaning services including Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, AirBnb Cleaning and Office .leaning Additionally, we provide extra services such as cleaning inside ovens, fridges, and cabinets, interior windows, pet-related cleaning, basement and attic cleaning, and laundry.

  • You can easily book our cleaning services online, right here on our website. Simply select the date and time that works best for you, and we'll take care of the rest. You can also contact us by phone (202-629-0251) or email for assistance with booking.

  • Yes, all our cleaners undergo rigorous background checks and in-person interviews. We are fully insured and bonded, ensuring your home is in safe and trustworthy hands.

  • After you book for the first time, an account will be made for you where you can login and modify your bookings at any time. If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance. Log into our booking portal, or you can contact our office by phone (202-629-0251) or email to make the necessary changes.

  • We offer quick and easy online booking! Fill out some details about what you need, who you are, choose a date and time; and wait for a confirmation text message and email to arrive. You will then have access to our booking portal, where you can manage your appointments.

  • No, you do not need to be home during the cleaning. Many of our clients provide us with a key or access code to ensure seamless service. Rest assured, your home will be secure, and we will treat it with the utmost respect.

  • To ensure the most efficient cleaning, please pick up any personal items, clothing, or clutter before our team arrives. If there are specific areas you want us to focus on, please let us know in advance.

  • When you book your cleaning appointment, either online or over the phone, we will ask for a credit card to be put on file. You will only be charged once the cleaning is complete.

  • Tipping is optional but always appreciated. 100% of your tip goes directly to our hardworking cleaners as a gesture of appreciation for their exceptional service.

  • We stand by our 100% satisfaction guarantee. If you're not completely satisfied with our service, please contact us within 24 hours, and we will return to re-clean any missed areas at no additional cost.

Have any further questions? Please call us at 202-629-0251, email us at support@thinkmaids.com, or use the live chat here on the website.